valorgrove Terms of Service

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Welcome to valorgrove. The following Terms of Service ("Terms") set out the rules that apply when you visit or use valorgrove's website, mobile platform, products, and customer services. By browsing our platform or completing a purchase, you confirm that you accept and will follow these Terms.

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1. Acceptance of Terms

When you access or use any service offered by valorgrove, you confirm that you have reviewed these Terms, understand them, and consent to be bound by them together with every law and regulation that applies to you. Should you disagree with any part of these Terms, you may not access our website or use our services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place an order on this website, you must be 18 years of age or older, or have reached the legal age of majority where you live.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, and non-commercial purposes. The following activities are not permitted:
  • Carrying out fraudulent activity or submitting fictitious orders;
  • Deploying automated bots, scrapers, or similar tools to harvest product data or pricing without authorization;
  • Trying to breach site security, data infrastructure, or user accounts;
  • Reselling valorgrove products for commercial profit without our explicit written consent.
• Account Security: You are responsible for keeping your account credentials confidential and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or stock discrepancies can occasionally arise.
• Price & Order Corrections: Where an evident pricing or typographical mistake occurs, valorgrove may correct the mistake and amend or cancel any affected orders before dispatch, returning any amount already charged in full.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should carefully review the labels on product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may cap order quantities or cancel orders that we suspect involve fraud or a breach of these Terms.
• Payment Processing: All payments are encrypted with SSL/TLS technology and handled by payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on valorgrove's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to valorgrove and is safeguarded by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly forbidden.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, valorgrove is not liable for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our maximum aggregate liability will not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, disregarding any conflict of law principles. Any dispute or claim connected to these Terms or your purchase must first be submitted to valorgrove's support team for informal resolution.

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9. Changes to These Terms

valorgrove may update or revise these Terms at any time. Significant changes will be announced by posting the revised terms on our website. If you continue using our website or services after any update, that continued use constitutes acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: valorgrove
• Customer Support Email: [email protected]
• Customer Support Phone: 17606843715
• Physical Business Address: 13349 EVANSTON ST, VICTORVILLE, CA 92392, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST